Create an account
Register with accurate student details, select your university, upload or capture your face photo, create a secure password, and accept the terms before booking.
Hostel Booking Guide
A complete student help guide for finding a hostel, paying safely, verifying payments, and checking in.
Search for hostels
Browse active hostels by university, location, distance, room type, price, and available beds.
Select a hostel
Open a hostel, review photos and policy, then select your room type and academic level.
Complete payment
You can pay everything online through Paystack, or pay only the service fee through Paystack and then deposit the hostel room fee into the hostel bank account shown after checkout.
Before You Start
- Use your real name, correct gender, working email address, and active phone number so hostel staff can identify and contact you.
- Select your university during account creation so the platform can keep your student profile tied to the right campus.
- Upload or take a clear face photo during account creation. Hostel admins use it with your printed accommodation status during check-in.
- Read the hostel description, room rules, payment policy, and available room types before you continue.
- Only hostels that are online and have available beds can be booked.
- If you start booking while logged out, the app will guide you to sign in or create an account before returning you to the booking.
How To Search And Choose A Hostel
- Open Hostels to browse active hostel listings across supported universities.
- Use the University filter first when you only want hostels serving your campus.
- Use the hostel details page to inspect the hostel photos, description, room availability, price, distance, map details, and policy.
- Hostel contact details are shown only after you book through the platform, so all payments and approvals stay protected in the app.
- Check that your preferred room type and level are available before continuing.
- If a hostel is offline, it may be under maintenance or temporarily not accepting bookings.
Booking Steps
- Choose the room type you want.
- Choose your level or required booking detail.
- Read and accept the hostel policy and platform terms.
- Choose your payment option only after reviewing the payment summary.
- You cannot move forward until the required selection for the current step has been made.
Payment Options
- Full online payment: the room fee and service fee are paid together through Paystack.
- Manual hostel payment: the service fee is paid online through Paystack first, then you deposit the hostel room fee directly into the hostel bank account shown after the service fee payment.
- For manual payment, make the bank payment as a deposit and keep the bank transaction ID or reference from your receipt.
- The manual payment grand total shown during checkout is the service fee only. The hostel room fee is paid separately at the bank.
- Online service charge currently used by the platform is 2.30% when configured for online checkout.
- Manual checkout service fee currently used by the platform is GHS 10.00 when configured.
After Paying The Service Fee Manually
- The app will show the hostel bank details immediately after the Paystack service fee succeeds.
- Pay the hostel room fee into that account as a bank deposit.
- Use the exact account details shown by the app and do not pay a different account shared outside the platform.
- Return to your student dashboard and open the payment verification page.
- Submit the payment token and the bank transaction ID/reference exactly as shown on your bank receipt.
- Your booking will remain pending until the hostel admin verifies the bank deposit.
Room Assignment And Check-In
- The system assigns rooms based on your university, booking details, and current room availability after payment is confirmed.
- The hostel admin verifies and approves the booking; they do not manually choose a different room when the system can assign one.
- When your accommodation status is ready, print it from your student dashboard.
- Your printed accommodation status includes a QR code/check-in code, your student details, and your accommodation details.
- Carry the printed accommodation status during check-in because the hostel admin will scan the QR code or type the code and compare your face photo and details.
Student Dashboard Help
- Overview shows your current booking and accommodation status.
- Paid online bookings appear on your dashboard even when hostel verification or assignment is still pending.
- Accommodation details show hostel, room, bed, payment, and check-in information when available.
- Payment details show the hostel bank details for manual payment bookings when you need them.
- Use payment verification only after you have completed the bank deposit and have the bank transaction reference.
- Notifications show messages from the platform or hostel team. Open them regularly so you do not miss payment, booking, or check-in updates.
- Use print status when you need a copy for hostel check-in.
Can I cancel after payment?
Cancellation after payment is not currently available, so students should review hostel details carefully before paying.
What happens after payment?
Full online payments move to room assignment. Manual hostel payments move to assignment after the hostel payment is verified.
Are utilities included?
This depends on the hostel. Review the hostel policy before booking.
Why can I not continue booking?
Check that you selected the required room, level, policy agreement, and payment option for the current step.
Why is a hostel missing?
A hostel may be offline, linked to another university, locked by the platform owner, or unavailable because there are no matching beds.
What if Paystack fails?
Check your internet connection and try again. Do not make a second bank deposit unless you are sure the first payment failed.